# I'm not a developer but help

**URL:** <https://www.patreondevelopers.com/t/im-not-a-developer-but-help/2061>\
**Category:** Candid Questions\
**Created:** [July 24, 2019, 8:54am UTC](https://www.patreondevelopers.com/t/im-not-a-developer-but-help/2061 "2019-07-24T08:54:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ana](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Ana](https://www.patreondevelopers.com/u/Ana)\
**Post date:** [July 24, 2019, 8:54am UTC](https://www.patreondevelopers.com/t/im-not-a-developer-but-help/2061/1 "2019-07-24T08:54:16Z")

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I’ve tried sending this on the help page but it keeps giving me an error everytime I submit it so I’m going to send it here.

I’m not a developer or anything like that. But I am a creator in patreon. I had someone pledge to my patreon before I created the tiers. Now that person isn’t getting any of the benefits for the amount they paid. Is there a way I can put a patron into a tier?

Please answer and I’m sorry for the inconvenience.

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**Author:** ![codebard](https://yyz2.discourse-cdn.com/flex036/user_avatar/www.patreondevelopers.com/codebard/32/14_2.png) [@codebard](https://www.patreondevelopers.com/u/codebard)\
**Post date:** [July 24, 2019, 6:21pm UTC](https://www.patreondevelopers.com/t/im-not-a-developer-but-help/2061/2 "2019-07-24T18:21:28Z")

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This would have gone to creator support at Zendesk i believe. I will let the team know your post.

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**Author:** ![Ana](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Ana](https://www.patreondevelopers.com/u/Ana)\
**Post date:** [July 24, 2019, 6:46pm UTC](https://www.patreondevelopers.com/t/im-not-a-developer-but-help/2061/3 "2019-07-24T18:46:56Z")

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Thank you but the issue was solved with a refund and all that.

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**Author:** ![noertap](https://yyz2.discourse-cdn.com/flex036/user_avatar/www.patreondevelopers.com/noertap/32/2868_2.png) [@noertap](https://www.patreondevelopers.com/u/noertap)\
**Post date:** [June 13, 2025, 10:42pm UTC](https://www.patreondevelopers.com/t/im-not-a-developer-but-help/2061/4 "2025-06-13T22:42:54Z")

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Closed on June 13, 2025, 10:42pm UTC