# Members unable to login on site - Error, cant get creator info
**URL:** https://www.patreondevelopers.com/t/members-unable-to-login-on-site-error-cant-get-creator-info/8715
**Category:** Wordpress Plugin
**Created:** [March 30, 2024, 2:26pm UTC](https://www.patreondevelopers.com/t/members-unable-to-login-on-site-error-cant-get-creator-info/8715 "2024-03-30T14:26:56Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Rekin](https://www.patreondevelopers.com/u/Rekin)
#### Post date: [March 30, 2024, 2:26pm UTC](https://www.patreondevelopers.com/t/members-unable-to-login-on-site-error-cant-get-creator-info/8715/1 "2024-03-30T14:26:56Z")
When trying to login with “unlock with patreon” button - members get error of “Sorry. Could not acquire your info from Patreon. Please try again later” - nothing was changed about the site for some time, I tried resetting/changing clients and it keeps happening.
Health check is filled with:
**0 days ago**
Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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Response code: 403 Response :{}
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fetch\_creator\_info - API v1 Class - UUID - Response code: 403 Response :{}
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Response code: 403 Response :{}
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fetch\_creator\_info - API v1 Class - UUID - Response code: 403 Response :{}
**0 days ago**
Response code: 403 Response :{}
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Response code: 403 Response :{}
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### Author:  [@codebard](https://www.patreondevelopers.com/u/codebard)
#### Post date: [March 30, 2024, 3:12pm UTC](https://www.patreondevelopers.com/t/members-unable-to-login-on-site-error-cant-get-creator-info/8715/2 "2024-03-30T15:12:56Z")
Where are you hosted?
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### Author:  [@Rekin](https://www.patreondevelopers.com/u/Rekin)
#### Post date: [March 30, 2024, 4:37pm UTC](https://www.patreondevelopers.com/t/members-unable-to-login-on-site-error-cant-get-creator-info/8715/3 "2024-03-30T16:37:43Z")
Issue was using cba.pl hosting / transip.eu host worked
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### Author:  [@codebard](https://www.patreondevelopers.com/u/codebard)
#### Post date: [March 30, 2024, 5:16pm UTC](https://www.patreondevelopers.com/t/members-unable-to-login-on-site-error-cant-get-creator-info/8715/4 "2024-03-30T17:16:37Z")
Ha. We already handled this via ticket then. Ok.