# "Refresh" to access content not working on alternative browser or device

**URL:** <https://www.patreondevelopers.com/t/refresh-to-access-content-not-working-on-alternative-browser-or-device/7619>\
**Category:** Wordpress Plugin\
**Created:** [June 28, 2023, 5:32pm UTC](https://www.patreondevelopers.com/t/refresh-to-access-content-not-working-on-alternative-browser-or-device/7619 "2023-06-28T17:32:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Abby\_Wilson](https://yyz2.discourse-cdn.com/flex036/user_avatar/www.patreondevelopers.com/abby_wilson/32/2375_2.png) [@Abby\_Wilson](https://www.patreondevelopers.com/u/Abby_Wilson)\
**Post date:** [June 28, 2023, 5:32pm UTC](https://www.patreondevelopers.com/t/refresh-to-access-content-not-working-on-alternative-browser-or-device/7619/1 "2023-06-28T17:32:24Z")

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My patrons are unable to unlock Wordpress posts when accessing my website with an alternative browser or device from the browser/device they originally used when they first signed-up for Patreon.

I am able to recreate this issue on my iPad, iPhone, and using Safari as an alt browser on Desktop.

Originally I have my website and Patreon logged into Chrome where it is working as designed. It also works for my patrons when they access my website from the original browser/device where they signed up. The problem pops up when using a secondary browser or device to access locked content.

Steps to recreate:

1. Open website on alternative browser or device

2. Log into Patreon on the alternative browser or device. If the device is a tablet/phone, this could include logging into the Patreon app.

3. Navigate to a locked posted on my website. Select “Refresh” to access content.

4. Select “Allow” to give the website permission to connect to Patreon account.

5. Select “Log in with Patreon”  
 ![ps3](https://canada1.discourse-cdn.com/flex036/uploads/patreondevelopers/original/2X/2/27fe65910c15e8354f445f2ab99d60d6af3c91cf.png)

6. Get redirected to permissions page with “Allow/Deny” options = stuck in loop!

Troubleshooting I have tried:

1. Reconnecting my website to Patreon
2. Changing Tiers on locked posts from a specific tier to “Any Patron”
3. Refreshing Tiers on locked posts. The plugin spins and stops responding.

Any help appreciated! 😃

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<div class="post-metadata">

**Author:** ![Abby\_Wilson](https://yyz2.discourse-cdn.com/flex036/user_avatar/www.patreondevelopers.com/abby_wilson/32/2375_2.png) [@Abby\_Wilson](https://www.patreondevelopers.com/u/Abby_Wilson)\
**Post date:** [July 11, 2023, 5:23pm UTC](https://www.patreondevelopers.com/t/refresh-to-access-content-not-working-on-alternative-browser-or-device/7619/2 "2023-07-11T17:23:22Z")

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I am going to switch my website to PMP and grandfather in existing Patreons. I haven’t been able to find a solution to this issue. 😕

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**Author:** ![codebard](https://yyz2.discourse-cdn.com/flex036/user_avatar/www.patreondevelopers.com/codebard/32/14_2.png) [@codebard](https://www.patreondevelopers.com/u/codebard)\
**Post date:** [July 12, 2023, 11:50pm UTC](https://www.patreondevelopers.com/t/refresh-to-access-content-not-working-on-alternative-browser-or-device/7619/3 "2023-07-12T23:50:06Z")

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You are hosted at [Wordpress.com](http://Wordpress.com). Their service may be interfering with the login process for security reasons. Try moving to self-hosted WP at some known provider - there you should be in full control of the login process.