# Users Not Able To Connect

**URL:** <https://www.patreondevelopers.com/t/users-not-able-to-connect/3632>\
**Category:** Wordpress Plugin\
**Created:** [September 16, 2020, 12:00pm UTC](https://www.patreondevelopers.com/t/users-not-able-to-connect/3632 "2020-09-16T12:00:35Z")\
**Posts on this page:** 1\
**Showing post:** 61

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**Author:** ![codebard](https://yyz2.discourse-cdn.com/flex036/user_avatar/www.patreondevelopers.com/codebard/32/14_2.png) [@codebard](https://www.patreondevelopers.com/u/codebard)\
**Post date:** [September 21, 2020, 2:43pm UTC](https://www.patreondevelopers.com/t/users-not-able-to-connect/3632/61 "2020-09-21T14:43:15Z")

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@medellinguru @Tiffany_J fetch\_creator\_info and fetch\_tiers calls failing in your logs. This points to your site connection to api having been broken at one point.

Even if you did it before, apply the steps in the below guide to force refresh your site connection to Patreon.

> [@bulb How to upgrade your Patreon WordPress to use API v2](https://www.patreondevelopers.com/t/how-to-upgrade-your-patreon-wordpress-to-use-api-v2/3249/):
>
> You can follow the below simple steps to upgrade your Patreon WordPress installation to use API v2, which is required by many advanced features like post sync. 1 - Visit “Patreon settings” menu in your WP admin 2 - Click ‘Connection details’ button 3 - Clear all fields which you can clear, and click Save. 4 - Visit the below page that lists the apps you have at Patreon: 5 - Find the app for your website. You can confirm the app by checking the ‘Redirect uri’ value for the app, visible in …

After that, try clicking refreshing your tiers by clicking the refresh button next to the dropdown in ‘Patreon level’ metabox in WP post editor.

If these issues continue, both of you prepare temporary admin accounts at your site and mail them to [ozgur@c.patreon.com](mailto:ozgur@c.patreon.com) - you should not mail any kind of login information to anyone else but this email, and you should delete them after the debugging is complete.

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