Hi Patreon Developers team,
We are seeing a critical issue with our campaign (Campaign ID: 497683).
Some patrons have successfully paid and appear in Patreon billing history, but when we call the OAuth2 /identity endpoint using the patron’s own access token, the response does not return the expected membership for our campaign.
Endpoint
GET https://www.patreon.com/api/oauth2/v2/identity?include=memberships.currently_entitled_tiers,memberships.pledge_history&fields[user]=full_name,email&fields[member]=last_charge_status,campaign_lifetime_support_cents,currently_entitled_amount_cents
Expected
If a patron has successfully paid, /identity should return membership data for our campaign, including fields like:
- last_charge_status
- currently_entitled_amount_cents
- currently_entitled_tiers
Actual
For some paid patrons, the memberships data is empty or does not include Campaign ID: 497683, even though their payment is visible in billing history.
Affected users - Patreon User ID: 208115933
- Patreon User ID: 209768503
Impact
Because our system relies on /identity to verify membership and unlock rewards, these patrons were incorrectly denied access, which led to complaints, refund requests, and cancellations.
Questions
- Why would billing history show a completed payment while /identity does not return the membership?
- Is there a known delay or sync issue between payment completion and API membership availability?
- Are there intermediate states like pending or payment_processing that would cause this behavior?
- What is the recommended way to reliably detect newly paid patrons before /identity is updated?
- Could someone investigate these affected accounts?
For privacy reasons, we have omitted email addresses from this public post and can provide them privately if needed.