Creator Balance is on Hold


#1

So, I had someone who wanted to give me 500$ but didn’t have a paypal. So they gave it to me through Patreon, I guessed that it was normal that my balance was on hold because such a large donation but it’s been 5 days so I looked farther into it. Everything else about my account functions correctly, and I was never contacted like they say by the Trust and Safety Team. Instead I contacted them and asked whats going on but they gave me a bland reply saying “We are reviewing your account, to assist us please make sure your discord information is properly hooked up” I don’t even know what that means. I’m actually agitated because I need the money and I got the balance on hold for 5 days without any notice or explanation. What do I go to do to fix this?


#2

Hi,

This forum is the venue for people who are using the Patreon developer platform to build third-party Patreon Apps to discuss working with the platform, and it’s a forum for people who are using those apps (such as the Wordpress plugin) to seek support from the developers.

This forum is not the correct venue for Patreon users to seek support with Patreon itself. Most people on this forum, like myself, are not associated with Patreon, we’re just developers using the Patreon platform. Unfortunately, nobody on this forum can help with creating, managing or pledging to a campaign.

Please visit the Patreon Help Center which can be found by clicking “Help Center & FAQs” in the footer of any Patreon.com page, from there you can read FAQ questions and send an email to the Patreon Customer Happiness team who will be able to provide you with the support you need :slight_smile: