Issue with direct deposit + no Stripe account


#1

I represent a comedian who has a sizeable following on Patreon. I cashed out a large sum of money on 7/12/18, and it has unfortunately not hit my bank account yet. We use Stripe direct deposit. I contacted Stripe customer service, who both quickly got back to me over instant message + phone. They were extraordinarily helpful.

Unfortunately, we came to the conclusion that I never made a Stripe account. They told me to try and get in touch with someone from Patreon who could possibly generate a log-in link for me. I need to know where that money is and at least get a time frame of when it will reach my account.

Someone from Patreon please get back to me. I’d preferably like to handle this over the phone, as some information is sensitive. Thank you!


#2

Hi,

This forum is the venue for people who are using the Patreon developer platform to build third-party Patreon Apps to discuss working with the platform, and it’s a forum for people who are using those apps (such as the Wordpress plugin) to seek support from the developers.

This forum is not the correct venue for Patreon users to seek support with Patreon itself. Most people on this forum, like myself, are not associated with Patreon, we’re just developers using the Patreon platform. Unfortunately, nobody on this forum can help with creating, managing or pledging to a campaign.

Please visit the Patreon Help Center which can be found by clicking “Help Center & FAQs” in the footer of any Patreon.com page, from there you can read FAQ questions and send an email to the Patreon Customer Happiness team who will be able to provide you with the support you need :slight_smile: