Hello,
We are seeing 504 Gateway Timeout errors from the Identity API for some users with large memberships.pledge_history datasets.
Our application requests the following scopes:
identity
identity[email]
identity.memberships
The issue occurs when calling the Identity endpoint. Requests for affected users take more than 10 seconds and eventually return a 504 response.
Error 504: “Request timed out ¯_(ツ)_/¯”
This behavior was not occurring previously and seems to affect only users with extensive pledge histories.
This issue is affecting our application and preventing some users from using some features in our platform.
Can you confirm whether this is a known issue and whether a fix is planned?
Thank you.
The error also occurs when requesting memberships.currently_entitled_tiers, especially for users who have a large number of campaign tiers.
If the endpoint is supposed to return all entitled tiers, why is it now being limited by a timeout?
del1an
July 22, 2026, 8:45pm
3
Same issue, it just times out, there is no pagination either, since patreon devs ignore it I’ll make a new post myself
Still no reply after 2 months. ¯\_(ツ)_/¯
@isaaclopinho - we fixed one known issue that was causing the timeouts in 99.99% of the cases. There’s still a cases that we are hunting down. If you can replicate the problem still, mind DMing me the user_id that’s having the issue + exact query you are issuing so we can try to replicate? Thanks!
@noertap checked it, fixed
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