Account disabled for 2 weeks - VPN?

Dear All, I’m very new to Patreon as started at the end of June.
I was supporting few creators and looking for others.
12 days ago my account has been deactivated. Since then, I’ve written every day to Patreon Team with no feed-back/reply (apart from the automatic mail receipt messages).

Do you have clue on how to solve this? Apologize if this is out of topic and considered not appropriate.

One more detail: sometimes are getting connected from Company VPN or with ZenMate (Chrome extension) which is causing my IP location to change from Italy to either Germany or US.
Assume they had marked my account as “violated” or as “multiple-users”.
Anybody has a similar experience? I’m currently avoiding to connecting from office or via ZenMate right to avoid this.

Thanks to anybody who may assist.


This forum is the venue for people who are using the Patreon developer platform to build third-party Patreon Apps to discuss working with the platform, and it’s a forum for people who are using those apps (such as the Wordpress plugin) to seek support from the developers.

This forum is not the correct venue for Patreon users to seek support with Patreon itself. Most people on this forum, like myself, are not associated with Patreon, we’re just developers using the Patreon platform. Unfortunately, nobody on this forum can help with creating, managing or pledging to a campaign.

Please visit the Patreon Help Center which can be found by clicking “Help Center & FAQs” in the footer of any page, from there you can read FAQ questions and send an email to the Patreon Customer Happiness team who will be able to provide you with the support you need :slight_smile:

Sam, noted.

All, apologize for the off-topic. Thanks in any case to all! :slight_smile: