API currently entitled tiers returning incorrect data

Hi, I am using the v2 API to retrieve data about my patrons, specifically the currently_entitled_amount_cents and currently_entitled_tiers (in relationships) from this endpoint:

/api/oauth2/v2/campaigns/XXX/members

I have two users who paid for a full year one month ago and still have an active pledge now (according to the Relationship manager). However, their API records incorrectly show that they aren’t entitled to anything (currently_entitled_amount_cents is 0, and the currently_entitled_tiers is an empty array).

With the relationship manager on your website saying something different I assume there’s a bug, perhaps the benefits were incorrectly only granted for a month despite them paying for a year?

1 Like

Hi, we’ve just run into the same problem. The API returns different results for some of our Patron to their own website. This is also happening for someone with a yearly subscription, that they have upgraded from a monthly subscription… I created a support ticket, let’s see if they get back to me.

Can you dm me the details of the call that you are making, the response, the patron details, and your campaign url?

(check my reply to shedi)

Sure thing, I’ve sent you a DM.

Did you get my DM? Were you able to look into the issue?