Charge Up Front issues

I signed up for charge up front, which is great. Someone upgraded their reward tier, however, they were charged the full amount, instead of the difference. I even got an email saying that they were already charged for the month (on the 1st), and that they only paid the difference, but this was not the case. What should I do (besides refunding)? I don’t want this to become an issue for the future whenever someone wants to upgrade a reward tier.

This forum is the venue for people who are using the Patreon developer platform to build third-party Patreon Apps to discuss working with the platform, and it’s a forum for people who are using those apps (such as the Wordpress plugin) to seek support from the developers.

This forum is not the correct venue for Patreon users to seek support with Patreon itself. Most people on this forum, like myself, are not associated with Patreon, we’re just developers using the Patreon platform. Unfortunately, nobody on this forum can help with creating, managing or pledging to a campaign.

Please visit the Patreon Help Center which can be found by clicking “Help Center & FAQs” in the footer of any page, from there you can read FAQ questions and send an email to the Patreon Customer Happiness team who will be able to provide you with the support you need :slight_smile: