CRITICAL DATA INTEGRITY ISSUE: Lifetime Support Values Incorrect (Showing 0 for Long-Term Supporters)

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1

I’ve opened a support ticket about this issue (ID 3655336), but I’m escalating it here because this goes far beyond a cosmetic UI bug.

All of my long-term supporters — including users who have supported for years — currently show Lifetime support: 0.

After digging deeper, it appears that the “Lifetime” value shown is not actually lifetime, but instead reflects only the last accepted payment. I can manually browse historical data and verify that this is incorrect.

Why this matters — and why this is serious:

A supporter contacted me asking for a favor. I checked his Lifetime support: 0. That didn’t make sense.
Another user repeatedly pledged, deleted, pledged, deleted. Lifetime support: 0.
Based on Patreon’s data, I assumed abuse and banned him.

If the Lifetime metric is wrong, there is no reliable way to verify supporter history or intent. I made a moderation decision trusting Patreon’s data — and that trust may have been misplaced.

Here’s the critical part:

If creator-facing financial statistics can silently break or misrepresent long-term data, how can creators trust payouts and reporting at all?

This is no longer about one column in the UI. This is about data integrity.

Timeline so far:

  • Ticket submitted.

  • Initial reply did not address the core issue.

  • After following up days later, I received this response:
    “I’ve escalated this concern about the lifetime support values to our engineering team for further investigation, and I’m currently awaiting their response.”

At this point, creators are left operating blind.

I’m running a business. I make moderation, access, and trust decisions based on the data Patreon provides. If that data is unreliable — even partially — it puts creators in an impossible position.

I need to know:

  • Is this a known issue?

  • How widespread is it?

  • Since when has Lifetime support been calculated this way?

  • Can historical lifetime totals be trusted at all?

  • And most importantly: are payouts and financial reports affected in any way by this discrepancy?

This issue needs urgent clarification and transparency.

Jari Vuoristo
CEO, Citor3 Entertainment Studios

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Have you recently changed your payout currency? Because that is a known bug and a “probably won’t fix until the heat death of the universe”.

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Indeed I have. BUT, I had the same issue before it. Some supporters were ok, some not. I’ve been wondering this for some time, thought it’s just a delayed statistics issue. But now… Looks really bad.