My Patrons can't download attachments


#1

Hi,
I got two messages from my Patrons today that they can’t download attachments:
“Chris as of yesterday I am not able to download any of your drawings. Except at some outrageous pixel number. Look above picture. This is on all of your pictures. I have reloaded the patron site to no avail. I am not having this problem on any other patron site. Help”
“I have an iPad and I’ve downloaded the photos and line drawings before with no problem but now I can’t,[…] but I can’t save them in the way I did before without the patreon header”
One of them sent me a screenshot:


What can be the reason? When I go to my Patreon posts, I can download everything (I’m on my laptop).
Chris


#2

Hi,

This forum is the venue for people who are using the Patreon developer platform to build third-party Patreon Apps to discuss working with the platform, and it’s a forum for people who are using those apps (such as the Wordpress plugin) to seek support from the developers.

This forum is not the correct venue for Patreon users to seek support with Patreon itself. Most people on this forum, like myself, are not associated with Patreon, we’re just developers using the Patreon platform. Unfortunately, nobody on this forum can help with creating, managing or pledging to a campaign.

Please visit the Patreon Help Center which can be found by clicking “Help Center & FAQs” in the footer of any Patreon.com page, from there you can read FAQ questions and send an email to the Patreon Customer Happiness team who will be able to provide you with the support you need :slight_smile: