Pledgers looping back to "Patreon's Only" page

So i’ve sort of figured out why some of my pledgers are having looping issues with the “patreon only” page after they pledge.

Apparently if they use the Patreon App and then try to access the page from my site, it doesn’t connect. Are they not connected or something?

“Patreon App”

Which Patreon App in particular? Mobile?