@medellinguru@Tiffany_J fetch_creator_info and fetch_tiers calls failing in your logs. This points to your site connection to api having been broken at one point.
Even if you did it before, apply the steps in the below guide to force refresh your site connection to Patreon.
After that, try clicking refreshing your tiers by clicking the refresh button next to the dropdown in ‘Patreon level’ metabox in WP post editor.
If these issues continue, both of you prepare temporary admin accounts at your site and mail them to ozgur@c.patreon.com - you should not mail any kind of login information to anyone else but this email, and you should delete them after the debugging is complete.
@codebard I tried to the steps in the guide to force refresh of my site connection to Patreon and tried the other step and still access problem for a patron.
@Tiffany_J@medellinguru And anyone whose patrons were having consistent unlocking/connection issues - you can try the below new package and see if this fixes those issues:
This package addresses an issue with currency handling in Lite plan creators and fixes some problems that you would be experiencing as a creator and they as patrons.
To try the package, first take a full backup of your site. Then deactivate/delete ‘Patreon WordPress’ plugin from your WP admin. Upload and activate this package.
The obvious change you would see would be that now there is information in ‘Patreon level’ metabox in post editor about Lite plans and how tiers cannot be used with Lite plan and instead you should use $ amount. Also how Patreon will try to default to $5 even if you lock your content for amounts lower than $5.
The patrons should be able to unlock content normally with this.
@blindwave This package will likely not address your issue since you people are likely not on lite plan but you can try it as well. Other than that, if you could get info on the currencies which these patrons use and the exact tier or $ amount (and if they are custom pledge patrons) - that would help. The step after this is you arranging me a temporary admin account at your site and mailing details to ozgur@c.patreon.com.
Read this thread as I’m having the same problem right now, and I am on a Pro plan. I see it’s fixed in an update, but my Patrons are still caught in a loop trying to access my Wordpress content. And indeed, the connection errors in the health check show people trying to log in and not succeeding.
My wordpress site is using Your site is using:
WP 5.5.3 with PHP 7.3.23
Patreon WordPress 1.6.9 with API v2
Hi, already did that, and indeed, I can not unlock posts as a Patron. Keep going in a loop when I click the Unlock with Patron button.
I also deleted my API Client and reconnected with the setup Wizard just now to be sure it’s forced to v2.
Aggressive caching plugins may cause this behavior. Especially if caching is turned on for logged in users (shouldnt be turned on). Also hosts’ server side caching schemes - including opcache - may effect this kind of thing.