I have a patron who was pledging $2. When she was pledging $2, she was able to access all $2 posts on my Wordpress site. This month, she upgraded her pledge to $5. Now, she can no longer view locked posts through my Wordpress site.
She CAN see:
-both $2 and $5 posts on Patreon
-both $2 and $5 channels on my Discord server
She CAN’T see:
-Any locked posts ($1, $2, $5) on my Wordpress site
She’s disconnected the Wordpress site and then tried reconnecting, both through the “connect to Patreon” and “log in with Patreon” buttons, but neither one is restoring her access.
In my Patron Manager, her pledge status is listed as “pending,” even though both her $2 and $3 October payments are listed as “paid.” I thought that might be part of the issue, but I don’t know. I instructed her to contact Patreon support on her end, but I’m also checking here since this issue is solely affecting her access to the Wordpress website and not Patreon directly. I could understand why it might take longer for her to access $5 posts, but I don’t understand why she lost access to $2 posts.
Any help is greatly appreciated!